Returns & Exchanges
At Neelam Foodland Mumbai, we strive to provide the freshest snacks and groceries; however, if you receive a damaged or incorrect product, you may request a return within 24 hours of delivery. Due to the perishable nature of food items, we can only accept returns on unopened packages with original seals intact.
Initiate Request
Contact our customer support team via email or phone within 24 hours of receiving your order to report any discrepancies or damages.
Provide Documentation
Submit clear photographs of the product, the packaging, and the invoice to help our quality control team verify the issue.
Verification Process
Our team will review your request within 48 hours to ensure it meets our food safety and return eligibility criteria.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement or initiate a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing